Addiction Help and Support

If you think you have an addiction problem, or are concerned about a loved one, please contact us to discuss your circumstances or your loved one’s needs

Our recovery programme addresses issues around addiction which include, drug and alcohol, gambling, social media, stress, anxiety, depression, anger and low self esteem.

"We identify the root cause of the addiction issues and the long term solution".

All calls are in complete confidence and we're available 24/7 for advice and support.

Call us on 01926 811702 or alternatively e-mail us using our Contact Us form.

We also offer a free confidential addiction health review, with no obligation.

We are an organisational member of British Association of Counselling Professionals (BACP) and our specialist addiction counsellors are Registered Members MBACP

 

Care Quality Commission

CQC ratedWe rated ESH Community as GOOD because:

•  There were good systems in place to keep clients safe during detoxification and recovery. Staff were skilled at observing, monitoring, recording and being alert to the health and well-being of clients.

•  The environment was safe and therapeutic. The service used new technology to support safe unobtrusive monitoring of clients undertaking detoxification.

•  The service was effective in ensuring recovery, both during and after a client’s admission. A major part of this was involving clients in frequent activities and therapies, both inside the service and out in the wider community. It helped to build clients’ resilience by involving families and carers and supporting them to develop new networks.

•  All staff worked together well, were open and transparent and communicated effectively.

•  The service was well-led by an experienced and ‘hands on’ management team, always available to advise and support.

Click here to see full report...

Dated 4th January 2019

Complaints and Compliments Policy

Policy

Our aim is that all people who use our services have an excellent experience. However, we recognise that sometimes there may be concerns about our services. There are also instances where we receive compliments.

Complaints and compliments provide us with an opportunity to look at our services and where necessary make improvements.

Our aim is to feedback to the person who has raised the complaint or compliment in a timely manner. The most effective way to contact us is locally through one of our staff or by telephone.

ESH Works will continually monitor complaints and the nature of them.

Procedure

Feedback, whether complaints or compliments can be given to any staff or volunteer, either in person, by telephone, email or letter.

We would like to deal with any feedback informally where possible, however, if requested the staff member or volunteer will formally register the feedback and highlight it to the appropriate manager or director at ESH Works using the Complaints and Compliments Report Form.

Formal complaints

  • Any complaint will be investigated and a response will be given within 3 working days to the person raising the complaint.
  • If the complainant is still dissatisfied with the response provided then a formal meeting will be arranged to review the situation with a senior staff member.      
  • We aim to have all complaints where possible, resolved within 20 working days.
  • Where resolution takes longer than twenty days because the complaint is still being investigated, the complainant will receive a letter explaining this.

Compliments

  • We will provide feedback on any compliments we receive.

If you have any questions about this policy and procedure please talk to a member of staff.

 

Funded Placements

As a not for profit organisation we can offer fully residential placements at affordable prices.community lottery digital logo small

We may also be able to offer some part funded placements depending on personal circumstances and bed availability.

You can call us on 01926 811702 for a confidential chat and to see if we can help with the funding.

Find Us

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Contact Us

ESH Community
Holt Cottage Farm
Welsh Road East
Southam
CV47 1NJ 

Tel: 01926 811702
Web: www.eshcommunity.org 
E-mail: Contact Us 

Company No. 07096098