Addiction Help and Support

If you think you have an addiction problem, or are concerned about a loved one, please contact us to discuss your circumstances or your loved one’s needs.

Our recovery programme addresses issues around addiction which include, drug and alcohol, gambling, social media, stress, anxiety, depression, anger and low self esteem.

"We identify the root cause of the addiction issues and the long term solution".

All calls are in complete confidence and we're available 24/7 for advice and support.

Call us on 01926 811702 or alternatively e-mail us using our Contact Us form.

We offer a free confidential addiction health review, with no obligation.

We are an organisational member of British Association of Counselling Professionals (BACP) and our specialist addiction counsellors are Registered Members MBACP

 

Care Quality Commission

CQC ratedCQC rated ESH Community as GOOD because:

•  There were good systems in place to keep clients safe during detoxification and recovery. Staff were skilled at observing, monitoring, recording and being alert to the health and well-being of clients.

•  The environment was safe and therapeutic. The service used new technology to support safe unobtrusive monitoring of clients undertaking detoxification.

•  The service was effective in ensuring recovery, both during and after a client’s admission. A major part of this was involving clients in frequent activities and therapies, both inside the service and out in the wider community. It helped to build clients’ resilience by involving families and carers and supporting them to develop new networks.

•  All staff worked together well, were open and transparent and communicated effectively.

•  The service was well-led by an experienced and ‘hands on’ management team, always available to advise and support.

 

Complaints and Compliments Policy

Policy

Our aim is that all people who use our services have an excellent experience. However, we recognise that sometimes there may be concerns about our services. There are also instances where we receive compliments.

Complaints and compliments provide us with an opportunity to look at our services and where necessary make improvements.

Our aim is to feedback to the person who has raised the complaint or compliment in a timely manner. The most effective way to contact us is locally through one of our staff or by telephone.

ESH Works will continually monitor complaints and the nature of them.

Procedure

Feedback, whether complaints or compliments can be given to any staff or volunteer, either in person, by telephone, email or letter.

We would like to deal with any feedback informally where possible, however, if requested the staff member or volunteer will formally register the feedback and highlight it to the appropriate manager or director at ESH Works using the Complaints and Compliments Report Form.

Formal complaints

  • Any complaint will be investigated and a response will be given within 3 working days to the person raising the complaint.
  • If the complainant is still dissatisfied with the response provided then a formal meeting will be arranged to review the situation with a senior staff member.      
  • We aim to have all complaints where possible, resolved within 20 working days.
  • Where resolution takes longer than twenty days because the complaint is still being investigated, the complainant will receive a letter explaining this.

Compliments

  • We will provide feedback on any compliments we receive.

If you have any questions about this policy and procedure please talk to a member of staff.

 

Privacy and Cookie Policy

This Privacy Notice is effective from 1st May 2018

This Privacy Notice gives you information on how ESH Works Ltd Company No. 07096098 which includes ESH Community Residential Treatment Centre (collectively “ESH Works”, “we”, “us”, or “our”) collect and process your personal data and your rights in relation to the data we hold about you.

ESH Works is a “data controller” for the purposes of the Data Protection Act 1998 and (from 25 May 2018) the EU General Data Protection Regulation 2016/679. This means that we are responsible for, and control the processing of, your personal information.

We will update this Privacy Notice from time to time. When we do change the notice, we will post an update on our website.

ESH Works takes data protection and confidentiality very seriously. This Privacy Notice covers:

  • How to contact us
  • When and what personal data do we collect
  • How we use your personal data
  • How we store your personal data
  • Protection of your personal data
  • Sharing your personal information
  • Young persons
  • Disclosure to third parties
  • Accuracy and retention of personal information
  • Monitoring
  • Your rights

We collect personal data about our potential clients, residents and colleagues so please make sure that you read this notice and get in touch if you have any questions.

 

How to get in touch:

If you have any questions or concerns about this Privacy Notice or how we process your information or if you would like to make a complaint about a possible data breach please contact us:

By email using Contact Us or write to us at :

ESH Works Ltd

Holt Cottage Farm

Welsh Road East

Southam

CV47 1NJ

We take data security extremely seriously and all such communications are examined and replies issued where appropriate as soon as possible.

If you are unsatisfied with the reply you receive, you may refer and address your complaint to the Information Commissioner’s Office (ico.org.uk).

 

When and what personal data do we collect:

You may be asked to provide your personal information anytime you are in contact with ESH Works. We may also combine it with other information to provide and improve our services.

You are not required to provide the personal information that we may request, but, if you chose not to do so, in many cases we will not be able to provide you with our services or respond to any queries you may have.

ESH Works will collect information from you in various ways, including when you:

  • Contact us by any means with queries, complaints or ask a question about addiction treatment
  • Register with us for treatment or rehabilitation
  • Ask a question about addiction treatment
  • Voluntarily complete our surveys or provide us with feedback
  • Using the contact page on our website
  • Engage with us on social media
  • Book an appointment with us or attend an event/programme that we are running
  • Have given a third party permission to share with us the information they hold about you

Here are some examples of the types of personal information we may collect and how we may use it:

  • Personal contact details (i.e. name, postal address, e-mail and contact number)
  • Date of birth
  • Nationality
  • National insurance number
  • Racial or ethnic origin
  • Religious or philosophical beliefs
  • Physical and mental health information
  • Health and medical records
  • Financial information
  • Passport details
  • Accommodation and residency information
  • Username (e.g. any name you use on a social media site or a NHS website)
  • Online identifier / IP address (where you visit our website)
  • Social media identifier
  • Information gathered by the use of cookies in your web browser

We may also collect information about how you use the website through the use of cookies (and other similar technologies), as part of improving the content and functionality of the website, for more information see the Cookie Notice section.

If our services are commissioned for you by third parties (your GP, local authorities, clinical commissioning groups, private medical insurers etc.) they will provide us with a variety of information, including your name, postal address, telephone number, email address and, medical/educational history.

During the course of your time with us we will keep information about you in your personal records with details of any care and/or treatment that you are having.

 

How we use your personal data:

We will rely on the following factors (as applicable) as the basis for processing your personal information:

  • It is necessary for the performance of a contract with us
  • It is necessary to comply with mandatory legal or statutory obligations
  • It is necessary for public interest
  • It is necessary to protect the vital interest of you or other persons, such as your health and wellbeing
  • It is necessary for the purposes of our legitimate interests as data controller to continue processing your personal data in a way that we have previously done (however, we will not allow our interest to override your interests or fundamental rights and freedoms)
  • Consent, whereby you have consented to the processing of your personal data for one or more specific purposes

The personal information we collect and store about you allows us to provide services to you. We also use it to help us develop, operate, deliver, and improve the quality of the care we provide or, more generally, the type of services that we offer.

From time to time, we may use your personal information to send important notices to you or to those acting on your behalf, such as updates to your care and/or treatment plans or changes to our terms, conditions and policies. Because this information is important to your interaction with ESH Works, you may not opt out of receiving these communications.

We may also use personal information for internal purposes such as auditing, data analysis, and research to improve our services and our communication with you.

 

How we store your personal data:

Any personal information which we may collect, record or use in any way, whether on paper, online or any other media, will have appropriate safeguards applied in line with our data protection obligations.

We have appropriate and adequate technical and administrative processes in place to make sure that all your information is kept secure.

 

Protection of your personal data:

ESH Works takes the security of your personal information very seriously. To make sure your personal information is protected, we have a series of technical and administrative measures in place.

Access is limited only to those of our employees who need to access it to provide services to you.

Staff understand our Confidentiality and Privacy Policy guidance, any updates are communicated to all employees.

These privacy safeguards are monitored and strictly enforced.

Your information is processed in the UK and European Economic Area (EEA).

 

Sharing your personal information:

ESH Works will not share your personal information with any third party that intends to use it for direct marketing purposes.

 

Young persons

ESH Works only supports adults aged 18 and over.

 

Disclosure to third parties:

There may be circumstances where ESH Works will need to share your information with third parties. We will only share your personal information with third parties in the following circumstances:

  • Where you have given your consent to the information being shared
  • Where there are issues or concerns affecting your wellbeing or the wellbeing of others
  • Where there is a legal requirement or contractual obligation to share the information

Personal information of our service users may also need to be shared with third parties for example to make arrangements for funding and/or payment of services received.

Additionally, in the event of a reorganisation, merger, or sale of ESH Works or any part of it, we may transfer any and all personal information we collect to the relevant third party.

 

Accuracy and retention of personal information:

ESH Works makes it easy for you to keep your personal information accurate, complete, and up to date. If any of your personal information changes please let us know so that we can update our records.

We are legally required to hold certain information about you for a set period of time.

The length of time we keep your information for these purposes will vary depending on the obligations we need to meet. All personal information will be deleted or securely destroyed at the appropriate time and we will not keep your personal information for longer than is required or permitted by law.

 

Monitoring:

Your communications with ESH Works (including by telephone or email) may be monitored and/or recorded for training, quality control and compliance purposes to ensure that we continuously improve our customer service standards and to enable us to deliver our services to you.

 

Your rights:

You have various in relation to how ESH Works uses your information and these are:

  • You are entitled to see what personal information we hold about you at any time. If you wish to access your personal information, please make a data subject access request using contact details set out above.
  • You have a right to receive clear and easy to understand information on what personal information we have, why and who we share it with.
  • If the personal information is inaccurate or incomplete, you can request that it is corrected.
  • You have the right to request that all data held by ESH Works which identifies you is deleted but please note ESH Works may be compelled to maintain your information due to specific legislative or regulatory requirements.
  • Whenever you have given us consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.
  • When we collect your personal data for marketing purposes we will ask you if we can use your data for such purposes or if we can disclose your information to any third party for such purposes.
  • You have the right to ask us not to process or use your personal data for direct marketing purposes.
  • You can ask us to provide you or a third party with some of the personal information that we hold about you in a structured, commonly used, electronic form, so it can be easily transferred.

 

Cookies Notice

 

What are cookies?

Cookies are small text files that are placed on your computer or mobile device by websites you visit.

They are widely used in order to ensure websites work efficiently, alongside providing insight about the volume of visitors to the website and how visitors move around the website which can assist to develop the user website experience.

 

How we use cookies:

We currently we do not use cookies technology on our website.

 

Partners and Support

In trusted partnerships with people and organisations...

Recovery from the problems of alcohol, drugs and addiction is not something you can do alone, it's something that requires support from others, it's a problem that the whole community can support and help with.

CQC ratedOur service is Care Quality Commision rated and we work in partnership with other service providers countrywide to help us provide the best possible service for our residents, their families and friends.

Click for our latest CQC report which rated us GOOD in all categories...



warwickshire pathways small

We are based in Warwickshire and are an integral part of Warwickshire's Pathways Drug and Alcohol Services providing the residential rehab and treatment support.


warwickshire opcc logo

 

We were also awarded a capital grant from the Police and Crime Commissioner of Warwickshire toincorporate a dedicatedcounselling andsupport annex in thecentre.

 

 


community lottery digital logo small

We received grant funding from the National Lottery Reaching Communities scheme to support the project during the first two years.

 

 

 


phe logoOur ESH Community project has been supported by Public Health England at a local and country level with capital grant awards.

 

 

 


 

Other community organisations, market leading brands and smaller local companies have also made the ESH Community residential rehab project possible by providing donations in kind of goods, services or giving significant discounts.

Tesco, Carpetright, Western Power, Bluebell Blinds, Bensons for Beds, Rotary Club of Stratford upon Avon, Rohan and Renault Leicester are just some of the organisations but there are several others who gave significant contributions who wanted to remain anonymous. 

tesco logo     carpetright logo  western power logo bluebell logo    bensons logo  rotary stratford logo   renault logo   rohan patch small

Coventry and Warwickshire Co-operative Development Agency (CWCDA) are supporting the project by providing employment advice and guidance to the resisidents under the Accelerate programme with a focus on self emplyment.

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We have been awarded the NCVO Approved Provider Standard (APS) for our peer led Mentoring Project and this support is available to all residents to support them on a one to one basic to help them maintain their recovery when they leave the treatment centre.

 

Resident's Testimonials

Read what our residents say about our rehab and community...

Gavin's thanks... "I’ve been shown a new path that can allow me to be the best I can be, someone who approaches life on life’s terms and with a sense of positivity that benefits not only me but those who I have hurt in the past through my selfish urges..."

Darren's Story... "Before coming to ESH I’d been in active addiction for over 20 years and had reached a point in my life where I felt mentally/emotionally broken and spiritually empty..."

Andrew's Story... "I was spiritually, mentally and physically broken. I was at the jumping off point, I could not live with alcohol or without it..."

Simon's thanks... "ESH came into my life at the point of no return; I had attempted to end my life; a victim of alcohol addiction..."

Stuart's thankyou... "All of the ESH Community staff actually care very deeply about us but it’s their humanity, love and support that make ESH a family..."

Dan's thanks... "The decision to come to ESH Community was one of the hardest, most worthwhile decisions I have made in my life..."

Resident's thanks... "ESH staff truly put their heart and soul into their work and it has made a huge difference in my life I can’t thank the ESH staff enough, it’s a debt I that I will not be able to repay..."

David's story... "I awoke in an ambulance completely dazed and confused..."

Tom's story... "The second I stepped through the door, an unfathomable calm came over me...."

Kevin's story... "When I dropped my bags into my room at ESH I was broken, lifeless and angry..."

Jamie's story... "Basically I owe ESH my life and that’s the truth. I would be dead now if it wasn’t for them..."

Find Us

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Contact Us

ESH Community
Holt Cottage Farm
Welsh Road East
Southam
CV47 1NJ 

Tel: 01926 811702
Web: www.eshcommunity.org 
E-mail: Contact Us 

Company No. 07096098